Credits
Produced under
SOSJ Design Bureau
Creative Director
Katarina Monika
Art Director
Ahmad Fauzan
Brand Designer & Illustrator
Katriel Prasetya
Booking Flow Improvements
UI/UX Design
2023
Garuda Indonesia
Flight was envisioned as more than air travel—it was designed to reflect the warmth, grace, and hospitality of Indonesia itself, turning each journey into a comforting, culturally rooted experience that begins long before takeoff and lingers well after landing.
Intro
Key user pain points identified include difficulties in checking flight bookings, differentiating between voucher and promo codes, editing booking details, finding the best fare promotions, and adding special requests such as wheelchair assistance.
Objective
Improving Garuda Indonesia’s website by enhancing user experience and simplifying ticket booking and managing, as well as revamping the interface into a minimalist and cleaner look.
Details
With the revamped booking flow, users can easily select fare groups via hover interactions and proceed to the next steps, while retaining the flexibility to review and modify flight details at later stages without restarting the process. The addition of a special request feature further enhances control and convenience, supporting a smoother and more user-centric booking experience.
